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  • rafi elimelech

Team Leader with English

Currently for our Client from the BPO/SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.

Location: Warsaw

Online recruitment process

Daily responsibilities:

  • Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved

  • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed

  • Continually review and monitor work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall

  • Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s

  • Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values

Required skills:

  • Minimum 1 year experience on Team Leader position and/or being right hand of Team Leader

  • Fluent English, both spoken and written

  • Strong verbal and written communication skills

  • Good organization/time management skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to make fair and consistent judgments and decisions

  • Ability to solve problems and offer suggestions

  • Ability to influence behaviour

  • Effective project management

  • Good knowledge of Excel

  • Analytical skills

Our Client offers:

  • Exciting job in an international company

  • Collaboration with cross-region teams

  • Work in a diverse and supportive team of professionals

  • Mentor & induction training - that will help you to smoothly find yourself in our company

  • Special trainings tailored to your needs and career goals

  • Opportunity to develop and grow through experience and exposure

  • Competitive remuneration package

  • Wide choice of benefits

  • The possibility to work independently with trust of your manager

ID 10144

Reference no.: GARE

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