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  • katarzynaczaplicka8

Team Coordinator with English

Currently for our Client from the BPO/ SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.


Location: Poland, Gdańsk Online recruitment process



Job Responsibilities:

  • Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.

  • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent.

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed.

  • Continually review and monitor work performance of all Agents/Advisors against agreed KPI"s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.

  • Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI"s.

  • Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.

Requirements:

  • Minimum 1 year experience on Team Leader position

  • Fluent English, both spoken and written

  • Strong verbal and written communication skills

  • Good organization/time management skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to make fair and consistent judgments and decisions

  • Ability to solve problems and offer suggestions

  • Ability to influence behaviour

  • Effective project management

  • Ability to adhere to all organizational policies and procedures

  • Analytical skills

Our Client offers:

  • A great opportunity to develop your skills

  • Friendly work atmosphere and positive environment with great work-life balance

  • Workplace in the city centre - currently full-time home office

  • Access to free in-house foreign language classes

  • Private medical care, life insurance, sports card.


ID 27628 Reference no.: GARE

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