Team Coordinator with English
Currently for our Client from the BPO/ SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.
Location: Poland, Gdańsk Online recruitment process
Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.
Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent.
Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed.
Continually review and monitor work performance of all Agents/Advisors against agreed KPI"s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI"s.
Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Minimum 1 year experience on Team Leader position
Fluent English, both spoken and written
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behaviour
Effective project management
Ability to adhere to all organizational policies and procedures
Our Client offers:
A great opportunity to develop your skills
Friendly work atmosphere and positive environment with great work-life balance
Workplace in the city centre - currently full-time home office
Access to free in-house foreign language classes
Private medical care, life insurance, sports card.
ID 27628 Reference no.: GARE