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CLOUD Engineer

CLOUD Engineer (Primary Azure & Hybrid Cloud)

· Position – Cloud Engineer

· Designation – Technical Specialist/Associate Consultant

Roles & Responsibilities:

· Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.

· Usage of ARM templates and scripts to deploy VM’s using checklist and check for firewall rules.

· Participate in target cloud design workshop with customer if required

· Advise subscription owners to open necessary firewall ports and ensure baseline requirements are met

· Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.

· Work with Architects to deliver solutions and deploy new capabilities in customer environment.

· Analyse and eliminate top issues impacting customer experience.

· Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.

· Create documentation (Standard Operating Procedures & Technical Reference Document) to help L1/L2 teams to support operations.

· Work on critical, highly complex customer scenarios that span across multiple Azure services

· Act as a technical escalation point within the team

· Acts as standby to cloud architect for shorter period if required

· Working knowledge of ServiceNow, BMC Remedy, Jira

· Tools integration in Azure cloud environment

· Work on process improvement and client initiatives

· Documents and recommends improvements to current environment and practices

· Adaptive to team culture and can work also as individual contributor

· Closely work with other vendors in case of technical issues

· Working Knowledge of GitHub

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